Strengthen packaging: Ensure that the packaging provides adequate protection during shipping to prevent any damage to the sword. This can be done through online surveys, product reviews, and direct communication with customers.ĩ. Incorporate customer feedback: Regularly gather feedback from customers and use it to make continuous improvements to the product. This will instill confidence in customers and reinforce the commitment to product quality.Ĩ. Customer satisfaction guarantee: Offer a comprehensive return policy and provide excellent customer service to address any issues or complaints promptly. This should include testing for bending and conducting thorough inspections of the hand guard and handle.ħ. Quality control measures: Implement rigorous quality control procedures throughout the manufacturing process to identify and rectify any defects or issues before the product reaches the market. This includes refining the rough edges and ensuring that the blade is sharpened consistently and uniformly.Ħ. ![]() ![]() Enhance the overall finish: Pay attention to the finishing process to improve the grinding of the blade and handle. Use precise terminology and avoid making claims that may cause skepticism among customers.ĥ. Provide accurate information: Ensure that the description and claims about the blade composition accurately represent the actual materials used. Lengthen the handle: Increase the length of the handle to meet industry standards for a katana, providing a better grip and balance for users.Ĥ. Redesign the hand guard: Develop a more robust hand guard using stronger materials such as stainless steel or reinforced polymer to prevent it from becoming loose or flimsy over time.ģ. Consider using a higher grade steel such as 1095 or a suitable alternative that provides better durability.Ģ. Improve steel quality: Enhance the steel used in the manufacturing process to ensure increased strength and resistance to bending. Plan to address and fix these issues in the manufacturing process:ġ. They express skepticism about the actual quality and composition of the steel. Doubts about carbon claim: Some customers question the claim that the blade is made of 1060 high carbon steel. This may affect the balance and grip of the sword during use.Ĥ. ![]() Short handle: A few customers have mentioned that the handle is shorter than expected for a katana. This affects the overall stability and durability of the sword.ģ. Flimsy hand guard: The tsuba (hand guard) is made of flimsy polymer and can become loose over time. This indicates that the steel used in the sword may not be as strong as expected.Ģ. Prone to bending: Some customers have reported that the sword bends out of shape fairly easily, even though it can be straightened back easily. Issues with the product that customers have been complaining about:ġ.
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